Helpdesk
Helpdesk demo
You can try our helpdesk app on demohelpdesk.memos.cz.
Login credentials:
- User: user
- Password: pass123
The web-based Helpdesk system allows operators to set up structured access rights for different users precisely to your requirements. Your organization can benefit from the automatic e-mail notification system which sends out alert messages to all users providing them with all the necessary information on time. Our Helpdesk system is built on an open platform.
Helpdesk general functionalities:
- Interface for customers and separate helpdesk system administration
- Recording of incidents including priorities, and „WYSIWYG” attachments editor
- Anonymous access and registered access
- Creation of specialized projects or sections, i.e. sales, technical department, system administration support, or projects created specifically for individual customers
- Response activation based on specific items (incidents, tickets) within the organization’s infrastructure or response actions built specifically for customers
- Escalation of Helpdesk system items and setting up priority levels
- Assignment of incidents per department
- Helpdesk administration tool for direct editing of language versions
- Helpdesk includes embedded Knowledge Base, administration of articles, user ratings
- Support for automatic insertion of incidents from a pre-defined e-mail notification for each department
- E-mail notifications activated by different actions (registering an incident, assignment of incidents, customer reaction, etc.)
- Mass operations (status updates, deletion, suspended action, etc.)
- RSS channels supported
Additional Helpdesk functionalities:
- Full solution implementation and setup
- Analysis of existing processes and designing or remodelling workflow processes
- Creation of a graphical design for your company
- Helpdesk system localization (now available into English, Spanish, German, Russian)
- Generation of reports and statistical reviews according to customer requirements
Renault Trucks s.r.o., a company providing services in the utility vehicles market, addressed our company with a request for creating an intranet company portal to facilitate teamwork and collaboration on joint projects. 